dkok box Privacy Policy

1  Types of Information Collected

dkok box collects various types of information from users. This information is generally divided into two categories — information provided directly by you and information collected automatically.

1.1 Information Provided Directly

During registration and account management, you provide the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Mobile number and email address
• bKash, Nagad, Rocket, or Upay account number (for financial transactions)
• Bank account details (where applicable)
• Document details required for identity verification
• Information provided during live chat or email contact

1.2 Automatically Collected Information

When you use the dkok box website or app, the following information may be collected through technical means:

• IP address and device identifier
• Browser type and operating system
• Time of site access, page visit patterns, and click data
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity data

2  Purpose of Using Information

dkok box uses collected information only for specific, legitimate purposes. We never sell your information to third parties.

3  Information Sharing and Disclosure

Respecting your privacy, dkok box may share information with third parties only in the following circumstances:

3.1 Service Provider Partners

Trusted third-party services may be used for payment processing, identity verification, technology infrastructure, and fraud prevention. These partners receive information only for their specific tasks and are bound by confidentiality agreements equivalent to this Policy.

3.2 Legal Requirements

We may provide information to the relevant authorities if required by a court order, an investigation, or applicable Bangladeshi law.

3.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. The terms of this Policy will continue to apply in such cases.

3.4 What We Never Do

• Sell or lease your personal information to advertisers.
• Use information for third-party marketing purposes without your consent.
• Disclose your identity where identification is not necessary.

4  Data Protection Measures

dkok box follows industry-standard technology and processes to protect your information.

4.1 Encryption and Secure Connections

All information transmitted on the platform is encrypted using SSL (Secure Sockets Layer) technology. This ensures that your transactions and personal details cannot be accessed by unauthorised parties.

4.2 Access Control

Only authorised staff can access your account information. Those granted access are required to be bound by strict confidentiality agreements.

4.3 Data Retention and Deletion

Your information is retained only for as long as necessary. After legal obligations are fulfilled, unnecessary information is securely deleted or anonymised.

4.4 Cookie Policy

dkok box uses cookies to improve website functionality and personalise your experience. You can manage cookies through your browser settings, but disabling cookies may cause some services to not work correctly.

The cookies we use:

• Essential Cookies: Required for managing login status and sessions.
• Performance Cookies: Analyse site usage patterns to improve the service.
• Preference Cookies: Remember your language and display preferences.

5  User Rights

As a dkok box user, you have the following rights over your own information:

5.1 Right to Access

You may request a copy of the information we hold about you at any time. This request can be made through our customer support channels.

5.2 Right to Correction

If the information in your account is incorrect or incomplete, you may request corrections. Changes can be made through account settings or customer support.

5.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, this right may be limited in cases involving legal obligations, active transaction disputes, or financial records.

5.4 Right to Object to Processing

You may opt out of marketing communications at any time. Every marketing message includes an opt-out option.

6  Age Verification and Protection of Minors

dkok box strictly prohibits persons under the age of 21 from using the platform. Age verification is mandatory during registration, and additional documents may be requested in cases of doubt.

If a minor has registered by mistake and this comes to our attention, the relevant account will be closed immediately and the collected information will be securely deleted.

It is important for every user to follow our Responsible Gaming Guidelines. These guidelines contain detailed information on age verification, setting play limits, and safe gaming habits.

7  International Data Transfers

Although dkok box serves users in Bangladesh, some technology services may be operated on international servers. In such cases, the standard of data protection remains unchanged and protection equivalent to this Policy is ensured.

For international transfers, we ensure that:

• The receiving party maintains adequate data protection measures.
• The legal basis for the transfer is clearly established.
• Data is used only for the stated purposes.

8  Third-Party Links and Services

Games and services displayed on the dkok box platform are provided by various reputable studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These providers may have their own privacy policies, but we are responsible for protecting your information on the dkok box platform.

Established mobile financial services such as bKash, Nagad, Rocket, and Upay are used for payment processing. These transactions are subject to the respective institution's own privacy policy.

9  Policy Changes and Updates

dkok box reserves the right to change or update this Privacy Policy when necessary. For significant changes, a notification will be sent to your registered email address or posted on the platform.

Continued use of the service after changes means you have accepted the new policy. We therefore recommend checking this page regularly.

If you have any questions or concerns about this Policy, you can look for answers on our FAQ page or contact our customer support directly.

10  Contact Information

If you have any questions, objections, or requests to exercise your rights regarding this Privacy Policy, please contact us in the following ways:

• Live Chat: Use the chat option on the platform for 24/7 direct support.
• Email: [email protected]

Visit our About Us page to learn more about us. For complete information on our terms of service, read the Terms and Conditions, which contain detailed guidelines on platform use, bonus terms, and account management.